Returns & Exchanges Policy

At Elevated Kitchen Islands, we want you to feel confident when purchasing from our store. We are committed to providing quality products and a straightforward return and refund process.

Please review the following policy before placing your order.

Return Eligibility

To be eligible for a return, an item must:

• Be in new and unused condition.
• Not have been assembled, installed, modified, or altered.
• Be returned in its original packaging, when applicable.
• Include all original accessories, hardware, parts, and components.
• Be returned within the applicable return period described below.

Items that have been used, assembled, installed, altered, damaged after delivery, or returned without required components or packaging may not qualify for a refund.

Certain products may have additional return requirements or restrictions. If product-specific return terms apply, those terms will be communicated on the applicable product page or at the time of purchase.

Return Window

Return requests must be initiated within 30 days of the date the order was delivered.

Requests submitted after the 30-day return period may not be eligible for a return or refund.

How to Request a Return

To request a return, please contact us at:

support@elevatedkitchenislands.com

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos of the product and packaging, when applicable

Our support team will review your request and provide return instructions if the return is approved.

Please do not ship an item back without receiving return instructions or authorization from Elevated Kitchen Islands.

Customer-Initiated Returns

If a return is requested because of a change of mind, personal preference, ordering the wrong item, or no longer needing the product, the customer is responsible for the applicable return shipping costs.

If a prepaid return shipping label is provided for convenience, the cost of the label may be deducted from the customer's refund.

The returned product must meet all return eligibility requirements before a refund will be issued.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For large items delivered by freight/LTL carrier, please inspect the shipment upon delivery and report any visible damage as soon as possible, preferably within 48 hours of delivery.

If concealed damage is discovered after the product has been unpacked, contact us promptly and provide photographs of the product and packaging so that we can work with you to determine the appropriate resolution.

For small parcel shipments, including UPS, FedEx, or USPS deliveries, please report damage or defects as soon as possible and preferably within 15 days of delivery.

When an item is confirmed to be defective, damaged in transit, or incorrectly shipped by Elevated Kitchen Islands or our fulfillment partner, we will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

When the issue is determined to be our error, Elevated Kitchen Islands will cover applicable return shipping costs.

Return Shipping

For customer-initiated returns, including returns due to personal preference, ordering the wrong product, or no longer needing the item, the customer is responsible for applicable return shipping costs.

For returns resulting from an incorrect, defective, or damaged item, Elevated Kitchen Islands will cover applicable return shipping costs.

Return shipping costs may vary depending on the product, package size, weight, and shipping method.

Cancellations

Orders may be canceled for a full refund before the order has shipped.

Once an order has shipped, cancellation may no longer be available and the order will be subject to the applicable return policy.

To request a cancellation, please contact us as soon as possible at:

support@elevatedkitchenislands.com

Because orders may be processed shortly after purchase, we cannot guarantee that a cancellation request can be completed before shipment.

Exchanges

If you would like to exchange an eligible product, please contact us at support@elevatedkitchenislands.com before sending the product back.

Once the original product is returned and inspected, an eligible exchange may be arranged, subject to product availability and applicable return requirements.

For exchanges requested because of personal preference, ordering the wrong product, or another customer-initiated reason, the customer is responsible for applicable return shipping costs and any additional shipping costs associated with the replacement item.

If the exchange is necessary because we shipped an incorrect, defective, or damaged item, Elevated Kitchen Islands will work with you to resolve the issue and cover applicable return shipping costs.

Refunds

Once an approved return is received and inspected, refunds are generally processed within 7 business days.

Approved refunds will be issued to the original payment method used to place the order.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

For customer-initiated returns, applicable return shipping costs may be deducted from the refund.

Refunds for original shipping charges will be handled according to the applicable return terms for the product. Shipping charges may be non-refundable for customer-initiated returns unless otherwise required by applicable law or specifically stated on the product's return terms.

If an order is canceled before shipment and the cancellation is approved, the customer will receive a full refund of the amount paid for the canceled order.

Products That Are Not Eligible for Return

Products may not qualify for return if they:

• Have been used, assembled, or installed.
• Have been modified or altered.
• Are returned damaged due to customer handling or use.
• Are missing required parts, accessories, or components.
• Are returned without required original packaging, when applicable.
• Are returned after the applicable return period.

Additional product-specific restrictions may apply when clearly stated on the applicable product page or before purchase.

Return Inspection

All returned products are subject to inspection.

If a returned product does not meet the eligibility requirements of this policy, the return may be denied or the refund may be reduced as permitted by applicable law.

If a return is denied, we will contact the customer regarding the available options for the returned product.

Refunds for Damaged or Incorrect Orders

If an order is confirmed to have arrived damaged, defective, or incorrect due to an issue with Elevated Kitchen Islands or our fulfillment partner, we will work with the customer to provide an appropriate resolution.

Depending on the circumstances and product availability, the resolution may include:

• A replacement product
• An exchange
• A repair, when applicable
• A full or partial refund, when appropriate

We may request photographs, order information, and other documentation to help us determine the appropriate resolution.

Contact Us

If you have questions about a return, exchange, cancellation, damaged shipment, or refund, please contact us:

Elevated Kitchen Islands
Email: support@elevatedkitchenislands.com
Website: www.elevatedkitchenislands.com

We are committed to providing clear information and assisting customers throughout the return and refund process.