Shipping Policy

Last Updated: August 9, 2026

At Elevated Kitchen Islands, we want you to have clear and accurate information about how your order will be processed, shipped, and delivered.

We ship products to customers within the Continental United States. Because our products include large and heavy kitchen islands and furniture, shipping methods and delivery times may vary depending on the product, destination, size, weight, and carrier.

Shipping Region

Elevated Kitchen Islands currently ships to addresses within the Continental United States.

At this time, we do not offer standard shipping to Alaska, Hawaii, U.S. territories, or international destinations unless specifically stated on the applicable product page.

If you are unsure whether we can ship a particular product to your location, please contact us before placing your order.

Order Processing & Handling Time

Orders are generally processed within 3–5 business days after the order is received and payment has been successfully processed.

Handling time refers to the time required to process and prepare your order before it is transferred to the shipping carrier.

Some products may require additional processing time because of their size, weight, availability, or fulfillment requirements. If a product has a different processing time, the applicable product page or order information will provide the most current estimate.

Orders are generally processed during normal business days. Weekends and U.S. federal holidays may affect processing times.

Estimated Transit Time

After an order has been processed and shipped, estimated carrier transit time is generally 3–7 business days.

Transit time begins once the order has been picked up by the applicable shipping carrier.

Transit times are estimates and are not guaranteed delivery dates. Actual delivery time may vary because of the customer's location, carrier delays, weather, holidays, freight scheduling, or other circumstances outside of our control.

Estimated Total Delivery Time

For most orders, the typical estimated total delivery time is approximately:

7–12 business days

This estimate includes both order processing/handling time and carrier transit time.

Large or heavy products shipped by freight may require additional scheduling and delivery coordination. When applicable, the carrier may contact the customer to arrange a delivery appointment.

The delivery estimate shown on the applicable product page, checkout, order confirmation, or shipping information should be considered the most current estimate for that order.

Shipping Carriers

Depending on the product and destination, orders may be shipped using carriers or freight services including:

• UPS
• FedEx
• USPS
• LTL/freight carriers
• Other fulfillment or freight carriers selected for the product

The shipping carrier may vary depending on the product's size, weight, shipping requirements, and delivery location.

Large & Freight Shipments

Some kitchen islands and other large furniture products may be shipped using LTL (Less-Than-Truckload) freight because of their size or weight.

Freight shipments may differ from standard parcel deliveries.

For freight deliveries:

• The carrier may contact you to schedule delivery.
• Delivery may be made to the customer's designated delivery address.
• The carrier may require someone to be available to receive the shipment.
• Delivery services may vary depending on the carrier and destination.
• Additional delivery requirements may apply based on the size and weight of the shipment.

Please inspect freight shipments for visible damage when they arrive. If damage is visible, please document the condition of the shipment and contact us as soon as possible.

For additional information regarding damaged or defective products, please review our Returns & Exchanges Policy.

Shipping Costs

Shipping charges are determined based on the product, destination, shipping method, package size, weight, and other applicable shipping factors.

The applicable shipping charge, when one applies, will be displayed to the customer before the order is completed.

Customers will not be charged undisclosed shipping or delivery fees after completing their purchase.

If a product qualifies for free shipping, the applicable product page or checkout will clearly indicate that free shipping is available.

Because large kitchen islands and furniture may require specialized freight transportation, shipping costs can vary substantially between products and destinations.

Order Tracking

When tracking information is available, customers will receive shipping or tracking information using the contact information provided with their order.

Tracking availability and timing may vary depending on the shipping carrier and fulfillment method.

For freight shipments, tracking information and delivery scheduling may be provided directly by the freight carrier.

Delivery Delays

We work with our fulfillment and shipping partners to process and deliver orders as efficiently as possible.

However, delivery dates are estimates and may be affected by circumstances outside of our control, including:

• Severe weather
• Natural disasters
• Carrier delays
• Transportation delays
• Holidays
• Incorrect or incomplete shipping information
• Freight scheduling
• Unexpected carrier volume
• Other circumstances beyond our reasonable control

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide available information and assist you.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply to reship the order.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

Delivery Address

Orders are shipped to the address provided by the customer during checkout.

For large or freight shipments, the carrier may have additional delivery requirements or scheduling procedures.

Customers should ensure that the delivery address is accessible for the type and size of shipment being delivered.

Elevated Kitchen Islands is not responsible for delays or additional costs resulting from an inaccessible delivery location or incorrect shipping information provided by the customer.

Delivery Inspection

For large freight deliveries, customers should inspect the shipment for visible damage when it arrives.

If visible damage is present, please document the damage with photographs and contact us as soon as possible.

If concealed damage is discovered after unpacking the product, contact us promptly and provide photographs of the product and packaging so that we can assist with the appropriate resolution.

Please refer to our Returns & Exchanges Policy for complete information regarding damaged, defective, or incorrect products.

Shipping & Returns

Shipping costs and return shipping responsibilities vary depending on the reason for the return.

For complete information regarding returns, exchanges, cancellations, refunds, and return shipping costs, please review our Returns & Exchanges Policy.

Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:

Elevated Kitchen Islands
Email: support@elevatedkitchenislands.com
Website: www.elevatedkitchenislands.com

We are happy to assist you with questions about your order and shipping options.